An amazing opportunity has arisen to join the team at Grosvenor Casino Bristol as an Electronic Gaming Host.
The role holder will be accountable for:
• Ensuring all customers & particularly electronic gaming customers receive excellent customer service, helping to facilitate their play, thus ensuring profitable admissions, supported by pre-approved promotions
• Maximising revenue from all electronic gaming product by demonstrating the Grosvenor values
• Following Grosvenor’s Brand Standards policy
• To be able to carry out basic repairs & resolve day-to-day operating issues which may adversely impact the customer experience
• Adhere to the compliance & security aspects of electronic gaming
Assisting other departments, including Food & Beverage to deliver exceptional service at all times.
• Working closely with external service providers to ensure an efficient & prompt level of response, so as to minimise downtime
Some experience of customer service in a Hospitality/Food & Beverage environment would be an advantage but not essential as full training will be provided, it would also be an advantage to have some technical skill or ability with mechanical repair.
Working with us is all about helping excite and entertain people from all walks of life, we’re serious about bringing fun to our customers - so we look for team spirits who can help us create a special experience for the many different types of customer who come to us for a great night out.
If you would like to join our team but have no experience this is an exciting opportunity to receive full training with one of the UKs leading Casino operators.
Confidence, a friendly personality and enthusiasm are essential. Also, we offer our customers a 24 hour service and as such our teams work a variety of shift patterns, please bear this in mind when considering your application.
Apply now! This could be the start of something great!
Grosvenor Casinos – more than just live Casino
One amazing venue, one great night out Grosvenor Casinos are more than just a great place to enjoy live casino games. With stylish bars and restaurants and fantastic entertainment we are the perfect day and night leisure destination. It is the mission of our Teams to focus on being the best at what we do and provide our customers with unrivalled entertainment experiences.
Part of the Rank Group, Grosvenor Casinos is a leading casino operator in the UK with over 50 casinos and over 45 years’ experience in the gaming industry it is one of the most trusted names in leisure and entertainment.
Working for us…
An amazing team where everyone counts, more than just great venues, our clubs are extraordinary places to work. You'll find the environment welcoming, vibrant and alive - built around many different people, with many different skills. So whether your role is in Gaming or Hospitality, front of house or back of house, full time or part time, you'll enjoy being part of a team that is dedicated to giving all of our customers an experience to remember. As well as fun and flexibility we also offer opportunities to diversify and grow your career, with a focus on development and progression the majority of our Managers began their journey with us as Team Members. Whether you have experience of working in a Casino or not, we could have the role for you, your personality, your experience – playing your valued part in a business that’s enjoyed over 45 years of success.
So why join our team??
Not only is it a fun place to work with great training and excellent career opportunities, there are a lot of great benefits of being part of our team. This includes discounted shopping on many High Street stores like Debenhams, Tescos, Iceland, Ikea, B&Q!! Discounts on many popular restaurants, holidays, insurance, to name but a few! If you would like to know more, then apply to join our team, what is stopping you???
Applicants must be at least 18 years old and have proof of right to work in the UK.
Due to the expected high volume of applicants we are unable to reply to all applications. If you have not been contacted within 14 days your application has been unsuccessful on this occasion.
Job Type: Permanent, full-time